TERMS AND CONDITIONS FOR CROPCARE AI

Last Updated: September 25, 2025
Version: 1.0.1+15

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IMPORTANT NOTICE: PLEASE READ THESE TERMS CAREFULLY BEFORE USING CROPCARE AI
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1. ACCEPTANCE OF TERMS

By downloading, installing, accessing, or using CropCare AI mobile application 
(dev.hamez.cropcare), web platform (cropcare.hamez.dev), API services, or any 
related services (collectively, the "Services"), you agree to be bound by these 
Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use 
the Services.

2. DESCRIPTION OF SERVICE

CropCare AI is a comprehensive agricultural technology platform that provides:

MOBILE APPLICATION (dev.hamez.cropcare):
- AI-powered plant disease detection using GitHub Models API
- Image analysis for crop health assessment and disease identification
- Treatment recommendations (natural, chemical, and cultural practices)
- Local analysis history storage using encrypted Hive database
- Subscription-based access with regional pricing (developed/underdeveloped regions)
- Universal Link support (https://cropcare.hamez.dev/) for seamless web integration

WEB PLATFORM (cropcare.hamez.dev):
- Advanced dashboard and analytics for crop health management
- Team collaboration features for agricultural organizations
- Enterprise-grade reporting and data export capabilities
- API access and documentation for developers and integrators
- Multi-language support and global accessibility

SUBSCRIPTION PLANS:
- Free Tier: 5 AI scans per month with basic features
- Premium Monthly: Unlimited scans, advanced features, team collaboration
- Premium Yearly: Annual subscription with 17% savings and full feature access
- Enterprise: Custom solutions for large organizations and commercial operations

BACKEND SERVICES:
- OAuth2 authentication and secure user account management
- Subscription validation with Google Play Store and Apple App Store
- Real-time subscription status synchronization and billing management
- API services for third-party integration and enterprise customers

3. AI ANALYSIS LIMITATIONS AND DISCLAIMERS

3.1 ACCURACY AND RELIABILITY DISCLAIMER
- The Services use GitHub Models API and other third-party AI models for plant analysis
- AI analysis provides preliminary assessments and is NOT a substitute for professional agricultural consultation
- Results are estimates based on image analysis and may contain errors or inaccuracies
- Confidence scores are AI-generated probability estimates, not validated accuracy guarantees
- Analysis quality depends on image quality, lighting conditions, and plant presentation

3.2 NO GUARANTEE OF RESULTS OR OUTCOMES
- We do not guarantee the accuracy, completeness, or reliability of AI analysis results
- Plant identification and disease detection may be incorrect or incomplete
- Treatment recommendations are informational suggestions only, not professional agricultural advice
- Results may vary based on regional plant varieties, local growing conditions, and environmental factors
- AI models are continuously improving but may have limitations in detecting rare or emerging diseases

3.3 PROFESSIONAL CONSULTATION REQUIREMENT
- ALWAYS consult qualified agricultural experts, plant pathologists, or extension services for critical plant health decisions
- For commercial crops, valuable plants, or food production, seek professional diagnosis before treatment
- Do not rely solely on AI analysis for pest control, disease management, or treatment decisions
- Local agricultural authorities should be consulted for region-specific treatment recommendations and regulatory compliance

3.4 SERVICE AVAILABILITY AND TECHNICAL LIMITATIONS
- AI analysis requires internet connectivity and depends on third-party service availability
- Service interruptions may occur due to maintenance, technical issues, or third-party provider limitations
- Analysis processing times may vary based on network conditions and server load
- Free tier users are subject to monthly scan limits (5 scans) with overage restrictions
- Premium features require active subscription validation through app store services

3.5 EXPERIMENTAL AND EVOLVING NATURE
- This platform represents advancing agricultural technology with continuous improvements
- AI models are regularly updated and refined, which may affect analysis consistency over time
- New features and capabilities are added regularly, potentially changing user experience
- Beta features may be available with additional disclaimers and limitations
- User feedback and real-world performance data help improve service accuracy

4. USER RESPONSIBILITIES

4.1 ACCOUNT MANAGEMENT AND SECURITY
- Maintain accurate and current account information including email and regional settings
- Keep login credentials secure and notify us immediately of any unauthorized access
- You are responsible for all activities that occur under your account
- Comply with age restrictions (16+ years, parental consent required for minors)
- Ensure compliance with local laws and regulations regarding agricultural practices
- Grant or deny location permissions as desired for country code detection during signup
- Understand that location access is optional and used only for regional pricing and user experience

4.2 PROPER SERVICE USAGE
- Use the Services for personal, educational, or legitimate commercial agricultural purposes only
- Provide clear, well-lit, high-quality images for optimal AI analysis results
- Understand and acknowledge AI analysis limitations and seek professional consultation when appropriate
- Respect subscription limits: Free tier limited to 5 scans per month, premium users have unlimited access
- Use reasonable bandwidth and do not attempt to overwhelm our servers with excessive requests

4.3 DATA AND CONTENT RESPONSIBILITIES
- Ensure you have permission to photograph and analyze plants you submit
- Do not upload copyrighted images, inappropriate content, or images containing personal information
- Verify AI recommendations with reliable agricultural sources and local experts
- Maintain backup copies of important analysis data as local storage may be lost during app updates or device changes
- Report any suspected errors or dangerous treatment recommendations immediately

4.4 SUBSCRIPTION AND BILLING COMPLIANCE
- Provide accurate billing information and maintain valid payment methods through app stores
- Monitor subscription status and usage limits through your account dashboard
- Cancel subscriptions directly through Google Play Store or Apple App Store as required
- Do not share premium account access or attempt to circumvent subscription limitations
- Comply with regional pricing structures and do not attempt to manipulate location for pricing advantages

4.5 LEGAL AND REGULATORY COMPLIANCE
- Follow all local, state, and federal laws regarding pesticide use, organic farming, and agricultural practices
- Obtain necessary permits and licenses for commercial agricultural operations
- Comply with food safety regulations if using the service for food crop production
- Respect intellectual property rights and do not reverse engineer or copy our AI models or algorithms
- Report any illegal activity or terms violations to our support team

5. PROHIBITED USES

You may NOT use the Services to:

5.1 UNAUTHORIZED COMMERCIAL ACTIVITIES
- Provide commercial plant diagnostic services without proper qualifications and licensing
- Resell AI analysis results or create competing plant disease detection services
- Distribute analysis results as professional agricultural advice without appropriate credentials
- Use the service to replace licensed agricultural consultants or certified crop advisors
- Market treatments or products based solely on AI recommendations without professional validation

5.2 DANGEROUS OR HARMFUL ACTIVITIES
- Make medical claims about plant-based treatments for human or animal consumption
- Distribute harmful, dangerous, or illegal treatment recommendations
- Promote pesticides or chemicals banned in local jurisdictions
- Provide food safety assessments for human consumption without proper certification
- Recommend treatments that could harm beneficial insects, soil health, or environmental systems

5.3 TECHNICAL ABUSE AND SECURITY VIOLATIONS
- Attempt to reverse engineer, copy, or access the underlying AI models or algorithms
- Circumvent subscription limitations, payment systems, or security measures
- Upload images containing malicious code, viruses, or other harmful software
- Use automated systems, bots, or scripts to access the service without permission
- Attempt to overwhelm servers, conduct denial of service attacks, or disrupt service availability

5.4 CONTENT AND PRIVACY VIOLATIONS
- Upload inappropriate, offensive, or illegal content including copyrighted materials
- Share personal information, faces, private property, or identifiable locations without consent
- Violate others' intellectual property rights or privacy through image uploads or data sharing
- Create fake accounts or impersonate other individuals or organizations
- Collect or store other users' personal information without explicit consent

5.5 LEGAL AND REGULATORY VIOLATIONS
- Use the service in violation of local agricultural regulations, pesticide laws, or environmental protection rules
- Provide advice that conflicts with organic certification requirements or sustainable farming practices
- Violate export control laws by sharing agricultural technology with restricted countries or entities
- Use the service for illegal activities including fraud, money laundering, or regulatory evasion
- Access the service from jurisdictions where use is prohibited by local law

6. SUBSCRIPTION TERMS AND BILLING

6.1 SUBSCRIPTION PLANS AND PRICING
FREE TIER:
- 5 AI scans per month with automatic reset on billing cycle
- Basic plant disease detection and treatment recommendations
- Limited analysis history storage (local device only)
- Standard customer support response times

PREMIUM SUBSCRIPTIONS:
- Monthly Premium: Unlimited scans, advanced features, priority support
- Yearly Premium: Annual billing with 17% savings (equivalent to 10 months pricing)
- Regional pricing automatically applied based on user location:
  * Developed regions: $30.00/month or $300.00/year
  * Underdeveloped regions: $5.00/month or $50.00/year
- Premium features: Unlimited scans, cloud backup, team collaboration, advanced analytics

6.2 BILLING AND PAYMENT PROCESSING
- All payments processed through Google Play Store (Android) or Apple App Store (iOS)
- CropCare does not directly handle credit card information or payment processing
- Subscriptions automatically renew unless cancelled through your app store account
- Billing cycles begin on subscription purchase date and renew monthly or yearly accordingly
- Taxes may apply based on your location and local tax regulations

6.3 SUBSCRIPTION MANAGEMENT AND CHANGES
- Upgrade, downgrade, or cancel subscriptions directly through Google Play Store or Apple App Store
- Subscription changes take effect at the next billing cycle
- Downgrades to free tier retain premium features until current billing period expires
- Account deletion immediately cancels subscription and prevents future billing
- Subscription sharing or account sharing is prohibited and may result in account termination

6.4 REFUNDS AND CANCELLATION POLICY
- Refund policies governed by Google Play Store and Apple App Store terms
- Subscription cancellation prevents future billing but maintains access until period expires
- Partial refunds for unused subscription time handled according to app store policies
- Enterprise customers may have different refund terms specified in their service agreements
- Service disruptions exceeding 48 hours may qualify for service credits or refunds

6.5 PRICING CHANGES AND NOTIFICATIONS
- Subscription prices may change with 30 days advance notice via email and in-app notifications
- Existing subscribers continue at current pricing until subscription renewal
- Regional pricing adjustments may occur based on economic conditions and currency fluctuations
- Free tier limitations may be adjusted with appropriate user notification
- Enterprise pricing and custom plans subject to individual contract terms

7. DATA COLLECTION AND STORAGE

7.1 INFORMATION COLLECTION AND PROCESSING
- Personal account information: Email, username, regional settings for pricing
- Plant analysis data: Images, analysis results, treatment recommendations, user feedback
- Technical information: Device details, app performance metrics, usage analytics
- Subscription data: Billing status, usage limits, payment receipts from app stores
- Authentication data: OAuth2 tokens, session management, security logs
- Location information: Optional GPS coordinates and country detection for regional pricing and improved signup experience

7.2 LOCAL DATA STORAGE (MOBILE APP)
- Analysis history stored locally using encrypted Hive database
- Images saved to app-specific device directories with restricted access
- Authentication tokens protected via Flutter Secure Storage with hardware-backed security
- User preferences and settings maintained locally with encryption
- Data remains under user control with complete deletion capabilities

7.3 CLOUD DATA PROCESSING AND TRANSMISSION
- Images transmitted securely to GitHub Models API for AI analysis (temporary processing only)
- Backend services handle authentication, subscription validation, user management, and scan tracking
- All data transmissions use HTTPS encryption and secure protocols
- Web platform data hosted on secure cloud infrastructure with encryption at rest
- Cross-device synchronization available for premium users with end-to-end encryption

7.4 THIRD-PARTY DATA SHARING
- GitHub Models API: Temporary image processing for AI analysis (images deleted immediately after processing)
- Google Play Store/Apple App Store: Subscription validation and billing management
- OAuth2 providers: Secure authentication without password storage
- Analytics services: Anonymized usage data for service improvement
- No sale or commercial sharing of personal data with unauthorized third parties

7.5 DATA RETENTION AND DELETION
- Local data: Retained until user deletion or app uninstallation
- Cloud data: Account information retained while account is active, deleted within 90 days of account closure
- Subscription data: Retained for tax and legal requirements (typically 7 years)
- Analysis history: User-controlled retention with export capabilities for premium users
- Users can request complete data deletion through privacy controls or customer support

8. THIRD-PARTY SERVICES AND INTEGRATIONS

8.1 AI AND MACHINE LEARNING SERVICES
GitHub Models API (Microsoft):
- Primary AI service for plant disease detection and analysis
- Subject to Microsoft/GitHub Terms of Service and Privacy Policy
- Images processed temporarily with immediate deletion after analysis
- Service availability and performance dependent on Microsoft's infrastructure
- May be subject to usage limits or rate limiting during high demand periods

8.2 AUTHENTICATION AND IDENTITY PROVIDERS
OAuth2 Services (Google, Apple, GitHub):
- Secure user authentication and account creation services
- Subject to respective providers' terms of service and privacy policies
- Token-based authentication with encrypted credential storage
- Account linking and profile information sharing governed by OAuth2 standards
- Users can revoke access through provider settings at any time

8.3 PAYMENT AND SUBSCRIPTION PLATFORMS
Google Play Store and Apple App Store:
- Exclusive payment processing and subscription management platforms
- Subject to Google Play Developer Policy and Apple App Store Review Guidelines
- Billing, refunds, and subscription disputes handled directly through app stores
- Purchase receipts and subscription validation managed by respective platforms
- CropCare compliance with app store policies and requirements

8.4 CLOUD INFRASTRUCTURE AND HOSTING
Backend Services and APIs:
- Secure cloud hosting for user accounts, subscription validation, and API services
- Industry-standard security measures including encryption, access controls, and monitoring
- Regular security audits and compliance with data protection regulations
- Backup and disaster recovery systems to ensure service continuity
- Performance monitoring and optimization for global accessibility

8.5 ANALYTICS AND PERFORMANCE MONITORING
Usage Analytics and Crash Reporting:
- Anonymized usage statistics for service improvement and optimization
- Crash reports and error logs for troubleshooting and stability enhancement
- Performance metrics to ensure optimal user experience across devices and regions
- User opt-out capabilities available through app settings
- Data aggregation and anonymization to protect user privacy

9. INTELLECTUAL PROPERTY

9.1 CROPCARE OWNERSHIP AND LICENSING
- CropCare AI mobile application, web platform, and related services are owned by CropCare
- You receive a limited, non-exclusive, non-transferable license to use the Services
- License is subject to compliance with these Terms and applicable subscription requirements
- You may not redistribute, modify, reverse engineer, or create derivative works
- All proprietary algorithms, user interface designs, and service features remain our intellectual property

9.2 USER CONTENT AND DATA RIGHTS
- You retain ownership of images you upload and analysis data you generate
- By using the Services, you grant us a limited license to process your images for AI analysis
- You grant permission to use anonymized, aggregated data for service improvement and research
- AI analysis results are generated content based on your input, not proprietary CropCare information
- You may export, share, or delete your analysis data at any time through the Services

9.3 THIRD-PARTY INTELLECTUAL PROPERTY
- GitHub Models API and underlying AI models are owned by Microsoft/GitHub
- Treatment recommendations may reference publicly available agricultural knowledge
- Plant disease information may be based on scientific literature and research databases
- Pesticide and chemical information sourced from regulatory databases and manufacturers
- We respect third-party intellectual property and expect users to do the same

9.4 TRADEMARK AND BRANDING
- "CropCare AI," logos, and service marks are our trademarks or registered trademarks
- You may not use our trademarks without written permission for commercial purposes
- Third-party trademarks mentioned in the Services belong to their respective owners
- Brand guidelines available upon request for approved partnership and integration purposes
- Report trademark infringement or unauthorized use to our legal team immediately

10. SERVICE AVAILABILITY AND UPTIME

10.1 SERVICE LEVEL EXPECTATIONS
- We strive for 99.5% uptime availability for core AI analysis services
- Scheduled maintenance will be announced in advance when possible
- Emergency maintenance may occur without advance notice for security or stability
- Service performance may vary based on geographic location and internet connectivity
- Third-party AI service availability affects our service reliability

10.2 LIMITATION OF LIABILITY FOR DOWNTIME
- We are not liable for service interruptions beyond our reasonable control
- No compensation for downtime unless explicitly specified in enterprise agreements
- Users should maintain local backups of important analysis data
- Alternative analysis methods should be available for critical agricultural decisions
- Service credits may be provided for extended outages at our discretion

10.3 TECHNICAL SUPPORT AND TROUBLESHOOTING
- Technical support available through customer service channels
- Response times vary based on subscription level and issue severity
- Self-service resources available in our help center and documentation
- Community forums provide peer support and knowledge sharing
- Premium subscribers receive priority technical support

11. WARRANTIES AND DISCLAIMERS

11.1 SERVICE WARRANTIES
- Services provided "as is" without express or implied warranties
- No warranty of uninterrupted or error-free service operation
- No warranty regarding accuracy of AI analysis results
- No warranty that services will meet your specific requirements
- Third-party services subject to their own warranty terms

11.2 DISCLAIMER OF IMPLIED WARRANTIES
- Disclaimer of merchantability, fitness for particular purpose, non-infringement
- No warranty regarding compatibility with all devices or operating systems
- No warranty regarding security against all possible threats or attacks
- Users assume risk for reliance on AI analysis results
- Local laws may provide additional warranty protections that cannot be disclaimed

11.3 LIMITATION OF LIABILITY
- Total liability limited to amounts paid for services in preceding 12 months
- No liability for indirect, incidental, special, consequential, or punitive damages
- No liability for lost profits, data, or business opportunities
- No liability for agricultural losses, crop damage, or related economic consequences
- Some jurisdictions may not allow limitation of liability for certain damages

12. INDEMNIFICATION

12.1 USER INDEMNIFICATION OBLIGATIONS
- Users indemnify CropCare against claims arising from user's breach of terms
- Indemnification covers legal fees, damages, and related costs
- Users responsible for claims arising from misuse of AI analysis results
- Indemnification applies to violation of intellectual property rights
- Professional liability insurance recommended for commercial agricultural consulting

12.2 MUTUAL INDEMNIFICATION
- CropCare indemnifies users against claims arising from our negligence or misconduct
- Mutual indemnification for claims arising from third-party service providers
- Both parties responsible for defending claims within their areas of responsibility
- Prompt notification required for all indemnification claims
- Cooperation expected in defense of covered claims

13. TERMINATION AND ACCOUNT CLOSURE

13.1 USER-INITIATED TERMINATION
- Users may terminate accounts at any time through account settings
- Account deletion removes access to cloud-stored analysis history
- Local device data remains until app uninstallation
- Subscription cancellation handled through app store accounts
- Data export options available before account closure

13.2 COMPANY-INITIATED TERMINATION
- We may terminate accounts for terms of service violations
- Immediate termination for illegal activities or security threats
- Warning notices provided when possible before account termination
- Opportunity to remedy violations may be provided at our discretion
- No refunds for accounts terminated for cause

13.3 EFFECTS OF TERMINATION
- Loss of access to all premium features and services
- Data retention according to privacy policy and legal requirements
- Surviving provisions: intellectual property, limitation of liability, disputes
- User obligations continue for actions taken before termination
- Transition period may be provided for enterprise customers

14. GOVERNING LAW AND DISPUTE RESOLUTION

14.1 GOVERNING LAW
- Terms governed by laws of jurisdiction where CropCare is incorporated
- International users subject to local consumer protection laws where applicable
- Conflicts of law principles do not apply
- Translation discrepancies resolved by English language version
- Regulatory compliance with agricultural and data protection laws

14.2 DISPUTE RESOLUTION PROCESS
- Informal resolution encouraged through customer service contact
- Mediation required before formal legal proceedings when possible
- Arbitration may be required for certain types of disputes
- Class action waivers may apply where legally permissible
- Small claims court jurisdiction preserved for qualifying disputes

14.3 LEGAL PROCEEDINGS
- Exclusive jurisdiction in courts of our corporate headquarters location
- Service of process accepted through registered agent
- Legal fees may be awarded to prevailing party in some disputes
- Injunctive relief available for intellectual property violations
- International enforcement of judgments subject to local laws

15. FORCE MAJEURE

15.1 UNFORESEEABLE CIRCUMSTANCES
- Performance excused during force majeure events beyond reasonable control
- Natural disasters, wars, terrorism, pandemics, and government actions
- Internet infrastructure failures and widespread technical outages
- Third-party service provider failures affecting core functionality
- Legal or regulatory changes preventing service operation

15.2 NOTIFICATION AND MITIGATION
- Prompt notification of force majeure events affecting service
- Reasonable efforts to minimize impact and restore service
- Alternative arrangements when possible during extended outages
- Communication through available channels about service status
- Service credits or extensions may be provided for prolonged disruptions

16. MODIFICATIONS AND UPDATES

16.1 TERMS MODIFICATIONS
- Terms may be updated to reflect service changes and legal requirements
- Significant changes require advance notice to users
- Continued use constitutes acceptance of modified terms
- Users may terminate accounts if they disagree with changes
- Version control and change logs maintained for transparency

16.2 SERVICE UPDATES AND CHANGES
- AI models and algorithms updated regularly for improved accuracy
- New features and capabilities added based on user feedback
- Interface changes to improve user experience and accessibility
- Third-party integrations may be added or removed
- Beta features available with separate terms and disclaimers

17. ACCESSIBILITY AND INCLUSION

17.1 ACCESSIBILITY COMMITMENT
- Services designed to be accessible to users with disabilities
- Compliance with applicable accessibility standards and guidelines
- Alternative formats and assistance available upon request
- Regular accessibility audits and improvements
- User feedback encouraged for accessibility enhancements

17.2 INTERNATIONAL AND MULTILINGUAL SUPPORT
- Services available in multiple languages where possible
- Cultural sensitivity in AI training data and recommendations
- Regional agricultural knowledge incorporated where available
- Local compliance with agricultural regulations and practices
- Time zone support for global user base

18. ENVIRONMENTAL RESPONSIBILITY

18.1 SUSTAINABLE PRACTICES
- Commitment to environmentally responsible business practices
- Promotion of sustainable agriculture through AI recommendations
- Carbon footprint minimization in service operation
- Partnership with environmental organizations and initiatives
- User education on sustainable farming practices

18.2 DATA CENTER EFFICIENCY
- Use of energy-efficient cloud infrastructure where possible
- Renewable energy sources preferred for service hosting
- Optimization of data processing to minimize environmental impact
- Regular assessment of environmental impact and improvements
- Transparency reporting on environmental initiatives

19. RESEARCH AND DEVELOPMENT

19.1 AGRICULTURAL RESEARCH COLLABORATION
- Partnerships with academic institutions and research organizations
- Anonymized data contribution to agricultural research with user consent
- Publication of research findings and AI model improvements
- Open source contributions where appropriate and beneficial
- Ethical review of research activities and data use

19.2 AI MODEL DEVELOPMENT
- Continuous improvement of AI accuracy and capabilities
- Bias detection and mitigation in AI training and deployment
- Transparency in AI decision-making processes where possible
- User feedback integration into model development cycles
- Responsible AI development practices and ethical guidelines

20. CONTACT INFORMATION AND SUPPORT

20.1 CUSTOMER SUPPORT CHANNELS
- Email support: support@cropcare.hamez.dev
- Technical support: technical@cropcare.hamez.dev
- Legal inquiries: legal@cropcare.hamez.dev
- Business partnerships: partnerships@cropcare.hamez.dev
- Security issues: security@cropcare.hamez.dev

20.2 RESPONSE TIMES AND SERVICE LEVELS
- General inquiries: 2-3 business days
- Technical issues: 1-2 business days
- Security concerns: 24 hours or less
- Premium support: Same-day response for subscribers
- Emergency support available for critical agricultural decisions

20.3 MAILING ADDRESS AND LEGAL NOTICES
Physical Address: Kahawa, Kenya
Legal notices must be sent via registered mail or email
Electronic delivery accepted for most communications
Language preferences honored where possible
Acknowledgment of receipt provided for important notices

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EFFECTIVE DATE AND ACKNOWLEDGMENT
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These Terms and Conditions are effective as of September 25, 2025, and supersede 
all previous versions. By using CropCare AI services, you acknowledge that you 
have read, understood, and agree to be bound by these terms.

For questions about these terms or our services, please contact us using the 
information provided above. We are committed to supporting your agricultural 
success while maintaining fair and transparent business practices.

Thank you for choosing CropCare AI as your intelligent farming companion.

© 2025 CropCare AI. All rights reserved.