TERMS AND CONDITIONS FOR CROPCARE AI

Last Updated: September 25, 2025
Version: 1.0.1+15

===============================================================================
IMPORTANT NOTICE: PLEASE READ THESE TERMS CAREFULLY BEFORE USING CROPCARE AI
===============================================================================

1. ACCEPTANCE OF TERMS

By downloading, installing, accessing, or using CropCare AI mobile application 
(dev.hamez.cropcare), web platform (trycropcareai.com), API services, or any 
related services (collectively, the "Services"), you agree to be bound by these 
Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use 
the Services.

2. DESCRIPTION OF SERVICE

CropCare AI is a comprehensive agricultural technology platform that provides:

MOBILE APPLICATION (dev.hamez.cropcare):
- AI-powered plant disease detection using GitHub Models API
- Image analysis for crop health assessment and disease identification
- Treatment recommendations (natural, chemical, and cultural practices)
- Local analysis history storage using encrypted Hive database
- Subscription-based access with regional pricing (developed/underdeveloped regions)
- Universal Link support (https://trycropcareai.com/) for seamless web integration

WEB PLATFORM (trycropcareai.com):
- Advanced dashboard and analytics for crop health management
- Team collaboration features for agricultural organizations
- Enterprise-grade reporting and data export capabilities
- API access and documentation for developers and integrators
- Multi-language support and global accessibility

SUBSCRIPTION PLANS:
- Free Tier: 5 AI scans per month with basic features
- Free Trial: 30-day trial with 1000 scans/month and full premium features (mobile-only, one per user)
- Premium Monthly: Unlimited scans, disease outbreak alerts, advanced features
- Premium Yearly: Annual subscription with 17% savings and full feature access
- Organisation Subscriptions: Paystack recurring billing with license-based team access
  * Professional Plan: Custom pricing with bulk licenses
  * Enterprise: Large-scale solutions with dedicated support and API access

BACKEND SERVICES:
- OAuth2 authentication and secure user account management
- Subscription validation with Google Play Store and Apple App Store  
- Real-time subscription status synchronization and billing management
- API services for third-party integration and enterprise customers
- Disease outbreak detection and real-time alert system (premium feature)
- Push notification service for trial reminders and disease alerts
- Organisation subscription management with Paystack recurring billing
- License management for team collaboration features

3. AI ANALYSIS LIMITATIONS AND DISCLAIMERS

3.1 ACCURACY AND RELIABILITY DISCLAIMER
- The Services use GitHub Models API and other third-party AI models for plant analysis
- AI analysis provides preliminary assessments and is NOT a substitute for professional agricultural consultation
- Results are estimates based on image analysis and may contain errors or inaccuracies
- Confidence scores are AI-generated probability estimates, not validated accuracy guarantees
- Analysis quality depends on image quality, lighting conditions, and plant presentation

3.2 NO GUARANTEE OF RESULTS OR OUTCOMES
- We do not guarantee the accuracy, completeness, or reliability of AI analysis results
- Plant identification and disease detection may be incorrect or incomplete
- Treatment recommendations are informational suggestions only, not professional agricultural advice
- Results may vary based on regional plant varieties, local growing conditions, and environmental factors
- AI models are continuously improving but may have limitations in detecting rare or emerging diseases

3.3 PROFESSIONAL CONSULTATION REQUIREMENT
- ALWAYS consult qualified agricultural experts, plant pathologists, or extension services for critical plant health decisions
- For commercial crops, valuable plants, or food production, seek professional diagnosis before treatment
- Do not rely solely on AI analysis for pest control, disease management, or treatment decisions
- Local agricultural authorities should be consulted for region-specific treatment recommendations and regulatory compliance

3.4 SERVICE AVAILABILITY AND TECHNICAL LIMITATIONS
- AI analysis requires internet connectivity and depends on third-party service availability
- Service interruptions may occur due to maintenance, technical issues, or third-party provider limitations
- Analysis processing times may vary based on network conditions and server load
- Free tier users are subject to monthly scan limits (10 scans) with overage restrictions
- Premium features require active subscription validation through app store services

3.5 EXPERIMENTAL AND EVOLVING NATURE
- This platform represents advancing agricultural technology with continuous improvements
- AI models are regularly updated and refined, which may affect analysis consistency over time
- New features and capabilities are added regularly, potentially changing user experience
- Beta features may be available with additional disclaimers and limitations
- User feedback and real-world performance data help improve service accuracy

4. USER RESPONSIBILITIES

4.1 ACCOUNT MANAGEMENT AND SECURITY
- Maintain accurate and current account information including email and regional settings
- Keep login credentials secure and notify us immediately of any unauthorized access
- You are responsible for all activities that occur under your account
- Comply with age restrictions (16+ years, parental consent required for minors)
- Ensure compliance with local laws and regulations regarding agricultural practices
- Grant or deny location permissions as desired for country code detection during signup
- Understand that location access is optional and used only for regional pricing and user experience
- Free trial is available only once per user, limited to mobile app activation

4.2 PROPER SERVICE USAGE
- Use the Services for personal, educational, or legitimate commercial agricultural purposes only
- Provide clear, well-lit, high-quality images for optimal AI analysis results
- Understand and acknowledge AI analysis limitations and seek professional consultation when appropriate
- Respect subscription limits: Free tier limited to 5 scans per month, trial users get 1000 scans per month, premium users have unlimited access
- Use reasonable bandwidth and do not attempt to overwhelm our servers with excessive requests
- Do not share trial or premium account access with other users

4.3 DATA AND CONTENT RESPONSIBILITIES
- Ensure you have permission to photograph and analyze plants you submit
- Do not upload copyrighted images, inappropriate content, or images containing personal information
- Verify AI recommendations with reliable agricultural sources and local experts
- Maintain backup copies of important analysis data as local storage may be lost during app updates or device changes
- Report any suspected errors or dangerous treatment recommendations immediately

4.4 SUBSCRIPTION AND BILLING COMPLIANCE
- Provide accurate billing information and maintain valid payment methods through app stores
- Monitor subscription status and usage limits through your account dashboard
- Cancel subscriptions directly through Google Play Store or Apple App Store as required
- Do not share premium account access or attempt to circumvent subscription limitations
- Comply with regional pricing structures and do not attempt to manipulate location for pricing advantages

4.5 LEGAL AND REGULATORY COMPLIANCE
- Follow all local, state, and federal laws regarding pesticide use, organic farming, and agricultural practices
- Obtain necessary permits and licenses for commercial agricultural operations
- Comply with food safety regulations if using the service for food crop production
- Respect intellectual property rights and do not reverse engineer or copy our AI models or algorithms
- Report any illegal activity or terms violations to our support team

5. PROHIBITED USES

You may NOT use the Services to:

5.1 UNAUTHORIZED COMMERCIAL ACTIVITIES
- Provide commercial plant diagnostic services without proper qualifications and licensing
- Resell AI analysis results or create competing plant disease detection services
- Distribute analysis results as professional agricultural advice without appropriate credentials
- Use the service to replace licensed agricultural consultants or certified crop advisors
- Market treatments or products based solely on AI recommendations without professional validation

5.2 DANGEROUS OR HARMFUL ACTIVITIES
- Make medical claims about plant-based treatments for human or animal consumption
- Distribute harmful, dangerous, or illegal treatment recommendations
- Promote pesticides or chemicals banned in local jurisdictions
- Provide food safety assessments for human consumption without proper certification
- Recommend treatments that could harm beneficial insects, soil health, or environmental systems

5.3 TECHNICAL ABUSE AND SECURITY VIOLATIONS
- Attempt to reverse engineer, copy, or access the underlying AI models or algorithms
- Circumvent subscription limitations, payment systems, or security measures
- Upload images containing malicious code, viruses, or other harmful software
- Use automated systems, bots, or scripts to access the service without permission
- Attempt to overwhelm servers, conduct denial of service attacks, or disrupt service availability

5.4 CONTENT AND PRIVACY VIOLATIONS
- Upload inappropriate, offensive, or illegal content including copyrighted materials
- Share personal information, faces, private property, or identifiable locations without consent
- Violate others' intellectual property rights or privacy through image uploads or data sharing
- Create fake accounts or impersonate other individuals or organizations
- Collect or store other users' personal information without explicit consent

5.5 LEGAL AND REGULATORY VIOLATIONS
- Use the service in violation of local agricultural regulations, pesticide laws, or environmental protection rules
- Provide advice that conflicts with organic certification requirements or sustainable farming practices
- Violate export control laws by sharing agricultural technology with restricted countries or entities
- Use the service for illegal activities including fraud, money laundering, or regulatory evasion
- Access the service from jurisdictions where use is prohibited by local law

6. SUBSCRIPTION TERMS AND BILLING

6.1 SUBSCRIPTION PLANS AND PRICING
FREE TIER:
- 5 AI scans per month with automatic reset on billing cycle
- Basic plant disease detection and treatment recommendations
- Limited analysis history storage (local device only)
- Standard customer support response times

FREE TRIAL (Mobile-Only):
- 30-day trial period with 1000 AI scans per month
- Available once per user account
- Activated through mobile app only (not available on web platform)
- Automatic notifications at 6, 4, and 2 days before expiry
- Full premium features during trial period
- No credit card required for activation
- Can be converted to paid subscription anytime during trial
- Expires automatically after 30 days if not converted

PREMIUM SUBSCRIPTIONS:
- Monthly Premium: Unlimited scans, advanced features, priority support
- Yearly Premium: Annual billing with 17% savings (equivalent to 10 months pricing)
- Regional pricing automatically applied based on user location
- Premium features include:
  * Unlimited AI crop scans (no monthly limits)
  * Disease outbreak alerts within 50km radius (automated daily detection)
  * Real-time push notifications for nearby disease outbreaks
  * Advanced analytics dashboard
  * Cloud backup and cross-device sync
  * Team collaboration features (organisation subscriptions)
  * Priority customer support with faster response times
  * Export and reporting capabilities

6.2 BILLING AND PAYMENT PROCESSING
- All payments processed through Google Play Store (Android) or Apple App Store (iOS)
- CropCare does not directly handle credit card information or payment processing
- Subscriptions automatically renew unless cancelled through your app store account
- Billing cycles begin on subscription purchase date and renew monthly or yearly accordingly
- Taxes may apply based on your location and local tax regulations

6.3 SUBSCRIPTION MANAGEMENT AND CHANGES
- Upgrade, downgrade, or cancel subscriptions directly through Google Play Store or Apple App Store
- Free trial converts to paid subscription when user subscribes during trial period
- Trial expiry does not require cancellation - automatic reversion to free tier
- Subscription changes take effect at the next billing cycle
- Downgrades to free tier retain premium features until current billing period expires
- Account deletion immediately cancels subscription and prevents future billing
- Subscription sharing or account sharing is prohibited and may result in account termination
- Each user is limited to one free trial per account (lifetime limit)

6.4 REFUNDS AND CANCELLATION POLICY
- Refund policies governed by Google Play Store and Apple App Store terms
- Subscription cancellation prevents future billing but maintains access until period expires
- Partial refunds for unused subscription time handled according to app store policies
- Enterprise customers may have different refund terms specified in their service agreements
- Service disruptions exceeding 48 hours may qualify for service credits or refunds

6.5 PRICING CHANGES AND NOTIFICATIONS
- Subscription prices may change with 30 days advance notice via email and in-app notifications
- Existing subscribers continue at current pricing until subscription renewal
- Regional pricing adjustments may occur based on economic conditions and currency fluctuations
- Free tier and trial limitations may be adjusted with appropriate user notification
- Enterprise pricing and custom plans subject to individual contract terms
- Trial duration and benefits are subject to change for new trial activations

6.6 ORGANISATION SUBSCRIPTIONS (PAYSTACK RECURRING)
- Available for teams and commercial agricultural operations
- Paystack recurring billing with automatic monthly/yearly renewals
- License-based access control for team members
- Grace period: 7 days for failed payments before license suspension
- Subscription status: incomplete, active, past_due, unpaid, cancelled, expired, disabled
- Bulk license management: Create, assign, and revoke team member access
- Payment webhooks: Automatic subscription validation and license renewal
- Cancellation: Subscriptions remain active until end of billing period
- Dashboard analytics: Usage tracking, payment history, and team management

7. DATA COLLECTION AND STORAGE

7.1 INFORMATION COLLECTION AND PROCESSING
- Personal account information: Email, username, regional settings for pricing
- Plant analysis data: Images, analysis results, treatment recommendations, user feedback
- Technical information: Device details, app performance metrics, usage analytics
- Subscription data: Billing status, usage limits, payment receipts from app stores
- Authentication data: OAuth2 tokens, session management, security logs
- Location information: Optional GPS coordinates and country detection for regional pricing and improved signup experience
- Trial data: Trial activation date, expiry date, activation source, conversion status, notification history

7.2 LOCAL DATA STORAGE (MOBILE APP)
- Analysis history stored locally using encrypted Hive database
- Images saved to app-specific device directories with restricted access
- Authentication tokens protected via Flutter Secure Storage with hardware-backed security
- User preferences and settings maintained locally with encryption
- Data remains under user control with complete deletion capabilities
- Trial status and expiry information cached locally for offline access
- Disease alert notifications stored locally in Hive database

7.3 CLOUD DATA PROCESSING AND TRANSMISSION
- Images transmitted securely to GitHub Models API for AI analysis (temporary processing only)
- Backend services handle authentication, subscription validation, user management, and scan tracking
- All data transmissions use HTTPS encryption and secure protocols
- Web platform data hosted on secure cloud infrastructure with encryption at rest
- Cross-device synchronization available for premium users with end-to-end encryption

7.4 THIRD-PARTY DATA SHARING
- GitHub Models API: Temporary image processing for AI analysis (images deleted immediately after processing)
- Google Play Store/Apple App Store: Subscription validation and billing management
- OAuth2 providers: Secure authentication without password storage
- Analytics services: Anonymized usage data for service improvement
- No sale or commercial sharing of personal data with unauthorized third parties

7.5 DATA RETENTION AND DELETION
- Local data: Retained until user deletion or app uninstallation
- Cloud data: Account information retained while account is active, deleted within 90 days of account closure
- Subscription data: Retained for tax and legal requirements (typically 7 years)
- Trial data: Retained while account is active to enforce one-trial-per-user limit
- Analysis history: User-controlled retention with export capabilities for premium users
- Disease alerts: Auto-cleanup of alerts older than 30 days from local storage
- Disease outbreak data: Server-side records retained for 90 days for analytics
- Webhook events: Processed webhook logs deleted after 90 days
- Users can request complete data deletion through privacy controls or customer support

7.6 DISEASE OUTBREAK DETECTION DATA
- Scan location data: GPS coordinates used for outbreak clustering (optional, user-controlled)
- Disease patterns: Anonymized scan data aggregated for outbreak detection
- Outbreak alerts: Generated when ≥10 unique users report similar disease within 25km radius
- Alert radius: Premium users receive alerts for outbreaks within 50km of their scan locations
- Processing schedule: Automated outbreak detection runs daily at 2:00 AM UTC
- Data aggregation: 4-week rolling window for outbreak pattern analysis
- Fuzzy matching: 0.65 similarity threshold for disease name grouping
- User privacy: Individual scan locations never shared with other users
- Alert delivery: Push notifications via Firebase Cloud Messaging for premium/trial users
- Severity levels: Critical, High, Medium, Low based on user count and spread rate
- Webhook events: Processed webhook logs deleted after 90 days
- Users can request complete data deletion through privacy controls or customer support

7.6 DISEASE OUTBREAK DETECTION DATA
- Scan location data: GPS coordinates used for outbreak clustering (optional, user-controlled)
- Disease patterns: Anonymized scan data aggregated for outbreak detection
- Outbreak alerts: Generated when ≥10 unique users report similar disease within 25km radius
- Alert radius: Premium users receive alerts for outbreaks within 50km of their scan locations
- Processing schedule: Automated outbreak detection runs daily at 2:00 AM UTC
- Data aggregation: 4-week rolling window for outbreak pattern analysis
- Fuzzy matching: 0.65 similarity threshold for disease name grouping
- User privacy: Individual scan locations never shared with other users

8. THIRD-PARTY SERVICES AND INTEGRATIONS

8.1 AI AND MACHINE LEARNING SERVICES
GitHub Models API (Microsoft):
- Primary AI service for plant disease detection and analysis
- Subject to Microsoft/GitHub Terms of Service and Privacy Policy
- Images processed temporarily with immediate deletion after analysis
- Service availability and performance dependent on Microsoft's infrastructure
- May be subject to usage limits or rate limiting during high demand periods

8.2 AUTHENTICATION AND IDENTITY PROVIDERS
OAuth2 Services (Google, Apple, GitHub):
- Secure user authentication and account creation services
- Subject to respective providers' terms of service and privacy policies
- Token-based authentication with encrypted credential storage
- Account linking and profile information sharing governed by OAuth2 standards
- Users can revoke access through provider settings at any time

8.3 PAYMENT AND SUBSCRIPTION PLATFORMS
Google Play Store and Apple App Store:
- Exclusive payment processing and subscription management platforms
- Subject to Google Play Developer Policy and Apple App Store Review Guidelines
- Billing, refunds, and subscription disputes handled directly through app stores
- Purchase receipts and subscription validation managed by respective platforms
- CropCare compliance with app store policies and requirements

8.4 CLOUD INFRASTRUCTURE AND HOSTING
Backend Services and APIs:
- Secure cloud hosting for user accounts, subscription validation, and API services
- Industry-standard security measures including encryption, access controls, and monitoring
- Regular security audits and compliance with data protection regulations
- Backup and disaster recovery systems to ensure service continuity
- Performance monitoring and optimization for global accessibility

8.5 ANALYTICS AND PERFORMANCE MONITORING
Usage Analytics and Crash Reporting:
- Anonymized usage statistics for service improvement and optimization
- Crash reports and error logs for troubleshooting and stability enhancement
- Performance metrics to ensure optimal user experience across devices and regions
- User opt-out capabilities available through app settings
- Data aggregation and anonymization to protect user privacy

9. INTELLECTUAL PROPERTY

9.1 CROPCARE OWNERSHIP AND LICENSING
- CropCare AI mobile application, web platform, and related services are owned by CropCare
- You receive a limited, non-exclusive, non-transferable license to use the Services
- License is subject to compliance with these Terms and applicable subscription requirements
- You may not redistribute, modify, reverse engineer, or create derivative works
- All proprietary algorithms, user interface designs, and service features remain our intellectual property

9.2 USER CONTENT AND DATA RIGHTS
- You retain ownership of images you upload and analysis data you generate
- By using the Services, you grant us a limited license to process your images for AI analysis
- You grant permission to use anonymized, aggregated data for service improvement and research
- AI analysis results are generated content based on your input, not proprietary CropCare information
- You may export, share, or delete your analysis data at any time through the Services

9.3 THIRD-PARTY INTELLECTUAL PROPERTY
- GitHub Models API and underlying AI models are owned by Microsoft/GitHub
- Treatment recommendations may reference publicly available agricultural knowledge
- Plant disease information may be based on scientific literature and research databases
- Pesticide and chemical information sourced from regulatory databases and manufacturers
- We respect third-party intellectual property and expect users to do the same

9.4 TRADEMARK AND BRANDING
- "CropCare AI," logos, and service marks are our trademarks or registered trademarks
- You may not use our trademarks without written permission for commercial purposes
- Third-party trademarks mentioned in the Services belong to their respective owners
- App store badges and platform logos are used under appropriate licensing agreements

9.5 COPYRIGHT AND DMCA COMPLIANCE
- We respect copyright laws and expect users to do the same
- Do not upload copyrighted images without permission from the copyright holder
- Report copyright infringement through our designated DMCA contact procedures
- We will respond to valid DMCA notices and may terminate accounts for repeat infringement
- Fair use exceptions may apply for educational and research purposes

10. PRIVACY AND SECURITY

10.1 COMPREHENSIVE DATA PROTECTION
- Industry-standard AES-256 encryption for data at rest and TLS 1.3 for data in transit
- Multi-layered security architecture with regular penetration testing and vulnerability assessments
- Hardware-backed keystore security for authentication tokens via Flutter Secure Storage
- End-to-end encryption for premium user data synchronization across devices
- Regular security audits and compliance with GDPR, CCPA, and other privacy regulations

10.2 USER PRIVACY CONTROLS
- Complete control over local data deletion and analysis history management
- Privacy settings for analytics, crash reporting, and usage data collection
- Account deletion with complete data removal within 90 days
- Data export capabilities for analysis history and user-generated content
- Granular permission controls for camera, storage, and location access

10.3 SECURITY INCIDENT RESPONSE
- 24/7 security monitoring and automated threat detection systems
- Incident response procedures with user notification within 72 hours of confirmed breaches
- Regular backup and disaster recovery testing to ensure service continuity
- Employee security training and access control management with principle of least privilege
- Coordination with law enforcement and regulatory authorities when required

10.4 THIRD-PARTY SECURITY COMPLIANCE
- Verification of security standards for all third-party service providers
- Regular security assessments of integrated services including GitHub Models API
- Compliance monitoring for app store security requirements and policies
- Data processing agreements with all third-party services handling user data
- Encryption requirements for all third-party data transmission and processing

11. DISCLAIMERS AND LIMITATIONS

11.1 SERVICE WARRANTIES AND DISCLAIMERS
- The Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied
- We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement
- No guarantee of uninterrupted, secure, or error-free service operation
- AI analysis accuracy and availability dependent on third-party services and technological limitations
- Service performance may vary based on device capabilities, network conditions, and geographic location

11.2 AGRICULTURAL AND TECHNICAL LIMITATIONS
- AI analysis provides preliminary assessments only and cannot replace professional agricultural expertise
- Treatment recommendations are informational only and not guaranteed to be effective or appropriate
- Disease detection accuracy may vary based on image quality, plant variety, and environmental conditions
- We do not warrant the effectiveness, safety, or legality of suggested treatments in your jurisdiction
- Service availability subject to internet connectivity, server maintenance, and third-party API limitations

11.3 LIMITATION OF LIABILITY
- Our total liability to you for any damages is limited to the amount you paid for premium subscriptions in the 12 months preceding the claim
- We are not liable for indirect, incidental, consequential, or punitive damages including:
  * Crop losses, agricultural damages, or economic losses from treatment decisions
  * Business interruption, lost profits, or opportunity costs
  * Data loss not directly caused by our negligence
  * Third-party service failures or security breaches beyond our control
- This limitation applies regardless of the legal theory of recovery (contract, tort, negligence, etc.)

11.4 INDEMNIFICATION
- You agree to defend, indemnify, and hold harmless CropCare, its affiliates, officers, directors, employees, and agents from:
  * Claims arising from your use or misuse of the Services
  * Violations of these Terms or applicable laws and regulations
  * Infringement of third-party intellectual property rights through your content uploads
  * Agricultural or treatment decisions made based on AI analysis results
  * Damage to third parties resulting from your use of our Services

11.5 GEOGRAPHIC AND JURISDICTIONAL LIMITATIONS
- Services may not be available in all countries or jurisdictions
- Compliance with local agricultural regulations and pesticide laws is your responsibility
- Some features may be restricted or modified based on local legal requirements
- Treatment recommendations may not account for local regulatory restrictions or cultural practices
- Export control laws may restrict access to certain features in specific countries

12. UPDATES AND MODIFICATIONS

12.1 TERMS AND CONDITIONS UPDATES
- These Terms may be updated periodically to reflect service changes, legal requirements, or operational improvements
- Material changes will be communicated through multiple channels:
  * In-app notifications with summary of key changes
  * Email notifications to registered users (if email provided)
  * Web platform banner notifications (trycropcareai.com)
  * Prominent notice in app store update descriptions
- Minor technical corrections may be made without specific user notification

12.2 SERVICE UPDATES AND FEATURE CHANGES
- We regularly update the mobile app, web platform, and API services to improve functionality, security, and user experience
- Updates may include new features, modified user interfaces, enhanced AI models, or changed subscription options
- Some updates may change existing features, discontinue certain capabilities, or modify subscription pricing
- Critical security updates may be deployed immediately without advance notice
- You are responsible for installing app updates to maintain security and access to latest features

12.3 SUBSCRIPTION PLAN MODIFICATIONS
- Subscription pricing, features, and limitations may be modified with appropriate advance notice (typically 30 days)
- Existing subscribers continue under current terms until next billing cycle unless otherwise specified
- New subscription tiers or enterprise options may be introduced with different terms and pricing
- Free tier limitations may be adjusted based on service costs and usage patterns
- Regional pricing adjustments may occur based on economic conditions, currency fluctuations, or local market factors

12.4 THIRD-PARTY SERVICE CHANGES
- Integration with third-party services (GitHub Models API, app stores, OAuth providers) may change based on provider updates
- Service interruptions or feature changes may occur due to third-party provider modifications
- We will attempt to maintain service continuity but cannot guarantee uninterrupted access during third-party changes
- Alternative service providers may be integrated to maintain functionality when necessary
- Users will be notified of significant third-party service changes that affect functionality

12.5 ACCEPTANCE AND EFFECTIVE DATES
- Continued use of the Services after Terms updates constitutes acceptance of revised terms
- Users who disagree with updated Terms may terminate their account and discontinue service use
- Updated Terms become effective immediately upon posting unless otherwise specified
- Grace periods may be provided for significant changes affecting subscription terms or data processing
- Enterprise customers may have different update procedures specified in their service agreements

13. TERMINATION

13.1 USER-INITIATED TERMINATION
- You may terminate your account at any time through app settings or by contacting customer support
- Account deletion immediately cancels subscriptions and prevents future billing
- Uninstalling the mobile app does not automatically delete your account or cancel subscriptions
- Local data remains on your device until manually deleted or app is uninstalled
- Subscription cancellation must be completed through Google Play Store or Apple App Store

13.2 TERMINATION FOR CAUSE
We may suspend or terminate your account immediately for:
- Violation of these Terms of Service or acceptable use policies
- Fraudulent activity, subscription abuse, or payment disputes
- Uploading inappropriate, illegal, or harmful content
- Attempting to circumvent security measures or usage limitations
- Providing false information or impersonating others
- Repeated violations after warnings or temporary suspensions

13.3 SERVICE TERMINATION BY CROPCARE
- We reserve the right to discontinue the Services with reasonable advance notice (minimum 90 days for paid users)
- Service termination may be necessary due to:
  * Changes in third-party service availability or pricing
  * Technical, legal, or economic factors making service continuation unfeasible
  * Regulatory requirements or compliance obligations
  * Business restructuring or strategic decisions
- Users will receive prorated refunds for unused subscription time through app store policies

13.4 EFFECTS OF TERMINATION
Upon termination of your account:
- Access to all Services is immediately revoked
- Premium features and unlimited scans are no longer available
- Local data remains on your device until manually deleted
- Cloud-stored data (premium users) will be deleted within 90 days
- Subscription billing ceases according to app store cancellation policies
- You remain liable for any outstanding obligations or damages incurred before termination

13.5 DATA RECOVERY AND TRANSITION
- Export your analysis history and data before account termination
- Contact customer support within 30 days of termination for data recovery assistance
- Some data may be retained for legal, tax, or regulatory compliance purposes
- Business customers may have extended data retention periods specified in their agreements
- Third-party service data (AI analysis history) may not be recoverable after termination

14. GOVERNING LAW AND DISPUTE RESOLUTION

14.1 GOVERNING LAW
- These Terms are governed by the laws of Kenya, without regard to conflict of law principles
- Any legal proceedings must be conducted in Kenya unless otherwise specified in enterprise agreements
- International users acknowledge that Kenya law applies regardless of their location or citizenship
- EU users retain rights under European consumer protection laws where applicable
- California users retain rights under California consumer protection laws where applicable

14.2 DISPUTE RESOLUTION PROCESS
INFORMAL RESOLUTION:
- Before initiating formal proceedings, parties must attempt good faith negotiations for 60 days
- Contact customer support (hamez@hamez.dev) with detailed description of the dispute
- We will work diligently to resolve disputes through direct communication and reasonable accommodation
- Documentation of informal resolution attempts required before formal proceedings

BINDING ARBITRATION:
- Disputes that cannot be resolved informally will be subject to binding arbitration
- Arbitration conducted under Kenya Arbitration Act or internationally recognized arbitration rules
- Single arbitrator selected through mutual agreement or appointed by arbitration organization
- Arbitration location: Nairobi, Kenya, or virtual proceedings by mutual agreement
- Each party bears their own costs unless arbitrator determines otherwise

14.3 CLASS ACTION WAIVER
- You agree to resolve disputes individually and waive the right to participate in class actions, collective actions, or representative proceedings
- This waiver does not apply where prohibited by applicable consumer protection laws
- EU users retain rights to collective proceedings where provided by European law
- California users retain rights under California consumer protection statutes

14.4 EXCEPTIONS TO ARBITRATION
The following disputes are exempt from arbitration requirements:
- Small claims court proceedings within monetary limits
- Intellectual property disputes involving trademark, copyright, or trade secret claims
- Injunctive relief for terms violations or security breaches
- Disputes involving regulatory compliance or government enforcement actions

14.5 INTERNATIONAL JURISDICTION
- International users may pursue disputes in their local jurisdiction where consumer protection laws provide superior rights
- Enterprise customers may have specific jurisdiction clauses in their service agreements
- Regulatory investigations and compliance matters subject to applicable regulatory authority jurisdiction
- Data protection disputes subject to applicable data protection authority jurisdiction (GDPR, CCPA, etc.)

15. CONTACT INFORMATION

For questions, support, or legal inquiries related to these Terms:

GENERAL SUPPORT AND TERMS INQUIRIES:
- Email: hamez@hamez.dev
- Subject line: "Terms of Service - [Your Inquiry Type]"
- Response time: 48-72 hours for general inquiries

CUSTOMER SUPPORT:
- In-app support: Available through Settings > Help & Support
- Web platform: https://trycropcareai.com/contact/
- Premium support: Priority response for premium subscribers
- Technical issues: Include device model, app version, and error descriptions

LEGAL AND COMPLIANCE MATTERS:
- Legal inquiries: hamez@hamez.dev
- Terms violations: hamez@hamez.dev
- Intellectual property issues: hamez@hamez.dev
- Security incident reporting: hamez@hamez.dev

BUSINESS AND ENTERPRISE CONTACTS:
- Enterprise sales: hamez@hamez.dev
- API partnerships: hamez@hamez.dev
- Research collaborations: hamez@hamez.dev
- Press and media: hamez@hamez.dev

MAILING ADDRESS:
CropCare AI
[Physical Address]
Kahawa, Kenya

RESPONSE COMMITMENTS:
- General inquiries: 48-72 hours
- Premium customer support: Within 24 hours
- Security incidents: Immediate acknowledgment, resolution within 72 hours
- Legal matters: Within 5-7 business days
- Complex technical issues: Progress updates every 48 hours until resolution

16. SEVERABILITY AND ENTIRE AGREEMENT

16.1 SEVERABILITY
- If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable
- The remainder of these Terms will remain in full force and effect
- Invalid provisions will be replaced with valid provisions that most closely reflect the original intent
- Severability applies to individual clauses, subsections, or specific language within provisions

16.2 ENTIRE AGREEMENT
- These Terms constitute the entire agreement between you and CropCare AI regarding use of the Services
- These Terms supersede all prior agreements, understandings, or communications regarding the subject matter
- Enterprise customers may have additional terms specified in separate service agreements
- Privacy Policy is incorporated by reference and forms part of the overall agreement
- Any modifications must be in writing and agreed to by both parties

16.3 ASSIGNMENT AND BINDING EFFECT
- You may not assign or transfer your rights under these Terms without written consent
- CropCare may assign these Terms in connection with mergers, acquisitions, or business transfers
- These Terms bind and benefit the parties and their respective successors and permitted assigns
- Assignment does not relieve original parties of existing obligations or liabilities

17. ACKNOWLEDGMENT AND EFFECTIVE DATE

17.1 USER ACKNOWLEDGMENT
BY USING CROPCARE AI SERVICES, YOU ACKNOWLEDGE THAT:
- You have read, understood, and agree to be bound by these Terms and Conditions
- You understand the limitations and disclaimers regarding AI analysis accuracy
- You acknowledge your responsibility to seek professional agricultural advice for critical decisions
- You agree to the subscription terms, billing procedures, and cancellation policies
- You consent to data collection, processing, and sharing as described in our Privacy Policy

17.2 EFFECTIVE DATE AND UPDATES
- These Terms are effective as of September 25, 2025
- Previous versions are superseded but may be referenced for historical context
- Users are responsible for reviewing updated Terms periodically
- Continued use after updates constitutes acceptance of revised Terms

===============================================================================
EFFECTIVE DATE: These Terms and Conditions are effective as of September 25, 2025

FOR QUESTIONS OR CLARIFICATION, CONTACT: hamez@hamez.dev
===============================================================================

END OF TERMS AND CONDITIONS